Shipping, Returns & Exchanges

  • Processing & Bench Time

    • Ready-to-Ship Pieces: Packaged and dispatched within 1–3 business days.

    • Made-to-Order & Custom Orders: Bench times vary based on design complexity (typically 3–8 business days).

    Carrier & Transit: Orders are shipped via USPS Ground Advantage or Priority Mail with tracking included. Standard domestic delivery typically takes 2–7 business days after leaving the studio, but may be longer during busy times of year for the mail service.

    Shipping Rates: Calculated at checkout based on package weight and destination. We offer free standard shipping on orders over $50.

    Address Accuracy: Please verify your shipping address at checkout. We are not responsible for delays or missing packages due to incorrect address information provided at purchase.

  • We want you to love your handmade jewelry. If you are not completely satisfied with your purchase, we gladly accept returns within a 30-day window.

    Return Window: Please contact the studio within 30 days of delivery to initiate a return or exchange.

    Item Condition: Returned items must be undamaged and in their original condition and packaging.

    Return Shipping: Buyers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot issue refunds for items lost during return transit.

    Refund Process: Once your return is received and inspected at our studio, your refund (minus original shipping fees) will be processed back to your original payment method within 3–5 business days.

  • To protect the continuous flow and aesthetic integrity of our hand-woven patterns, we do not use extension chains. If you are purchasing a piece as a gift—or if your own piece needs a size tweak—we offer a Stress-Free Gifting Policy:

    30-Day Resizing Exchanges: If a gift needs a sizing adjustment, simply contact us within 30 days of delivery. We will happily resize the piece to any of our standard catalog sizes. (Note: Custom sizes larger than standard catalog options may incur a small additional materials fee).

    How to Initiate: Reach out to us with your order number and desired length, and we will guide you through sending the piece back to the studio for adjustment.

  • If your order arrives damaged during transit or if there is an issue with your piece upon arrival, please contact us as soon as possible or within 30 days of delivery with photos of the damaged item and packaging so we can promptly arrange a repair, replacement, or full refund.

    Questions or Return Requests? Email us directly at latticeandlorestudios@gmail.com with your order number.