Frequently Asked Questions

  • What materials do you use in your jewelry?

    We craft our pieces using solid .925 sterling silver and solid copper jump rings, paired with high-quality accents like semi-precious gemstones and Austrian crystals.

    Note on Hardware: To ensure lasting durability, select copper clasps feature soldered areas beneath a smooth copper finish.

    Are your pieces nickel-free and hypoallergenic?

    Yes. All of our hand-woven sterling silver and solid copper jump rings are 100% nickel-free and hypoallergenic, making them comfortable for most people with metal sensitivities.

    Note on Clasps: While our jump rings and primary metal components are strictly nickel-free, select manufactured copper clasps feature soldered regions. Industry-standard solder alloys and protective finishes are used on these small closure areas, which may contain trace elements. If you have an extreme nickel allergy, feel free to contact us so we can help you choose a 100% solid sterling silver clasp option.

    How heavy or comfortable are chainmaille pieces?

    While woven metal has a satisfying, substantial weight compared to delicate commercial chains, our pieces are engineered for fluid, comfortable daily wear. The woven link structures contour naturally against the body rather than feeling stiff or bulky.

    Why is my jewelry changing colors?

    Silver and copper are living metals that naturally reacts to air, moisture, and skin chemistry. Over time, sterling silver darkens from bright silver to dark gray or black and copper evolves from a bright penny-gold to a rich, antique bronze. This natural oxidation is expected and adds depth to woven designs.

  • How do I measure my wrist for a chainmaille bracelet?

    Because chainmaille weaves have physical depth and volume, a bracelet needs to be slightly longer than your actual wrist measurement. Wrap a flexible tape measure or strip of paper snugly around your wrist bone, then add 1/2 inch to 3/4 inch (depending on the thickness of the weave) to find your ideal bracelet length.

    Do you offer resizing or exchanges for gifts?

    Yes! Because our hand-woven designs feature a continuous, seamless pattern, we do not use extension chains. If you are purchasing a piece as a gift—or if your own piece needs a size tweak—we offer a 30-day exchange window to resize your piece to any standard catalog size. Please see our Shipping & Returns Policy for full details.

    Do you accept custom orders or design modifications?

    Yes! We love working on custom commissions, whether you need a specific length, a different clasp, or a custom combination of silver and copper weaves. Send us a message through our Contact page with your idea to discuss feasibility and bench timelines.

  • Will my order arrive gift-ready?

    Every piece arrives gift-ready in a signature studio box, complete with a complimentary polishing cloth and info card.

    Where can I find details on shipping schedules or how to care for my metal?

    For detailed processing timelines, return instructions, or cleaning methods, please visit our dedicated Shipping & Returns and Care & Cleaning pages.