Privacy Policy

Effective Date: August 14, 2026

This Privacy Policy describes how Lattice and Lore Studios ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, make a purchase, or interact with our website hosted on Squarespace.

1. Information We Collect

When you visit or purchase from our website, we collect personal information necessary to fulfill your orders, communicate with you, and run our store.

  • Order & Shipping Information: When you make a purchase, we collect your Name, Billing Address, Shipping Address, Email Address, and Phone Number.

  • Payment Information: Credit or debit card details provided during checkout are processed securely directly through our payment processors (Stripe, PayPal, or Square). We do not directly store or hold your full payment account numbers on our servers.

  • Inquiries & Communications: If you reach out to us via our contact form or newsletter signup, we collect your name, email address, and any details included in your message.

  • Automated Device Data: As you navigate our site, Squarespace automatically logs information about your browser, IP address, device type, and page interactions to ensure site security and power basic website analytics.

2. How We Use Your Information

We use the personal information we collect for the following business purposes:

  • Order Fulfillment: Processing payments, packaging items, arranging shipping via carrier services (e.g., USPS, UPS), and providing order confirmations or tracking updates.

  • Customer Support: Responding to inquiries, sizing requests, or return/exchange communications.

  • Marketing Communications: Sending studio announcements, new release updates, or event schedules only if you explicitly opt-in to our mailing list. You may unsubscribe at any time using the link at the bottom of any promotional email.

  • Site Operation & Analytics: Ensuring site security, preventing fraudulent activity, and analyzing traffic trends to improve store performance.

3. Sharing Your Information

We never sell, rent, or trade your personal information to third parties. We only share data with essential third-party service providers that enable us to run our business:

  • Website Platform: Our store is hosted on Squarespace, which processes and stores site and transactional data on our behalf.

  • Payment Processors:Stripe / PayPal / Square (for secure checkout processing).

  • Fulfillment & Shipping:USPS / UPS (to generate delivery labels and ship your orders).

These service providers have access only to the personal information required to perform their functions and are bound by strict confidentiality requirements.

4. Cookies & Tracking Technologies

Our website uses essential and analytics cookies provided by Squarespace to ensure site functionality, manage shopping carts during your session, and report aggregate visitor traffic. You can manage or disable cookies through your browser settings, though disabling essential cookies may affect checkout performance.

5. Data Retention & Security

We retain your order-related personal information (such as transaction records and shipping details) for as long as necessary to fulfill your order, comply with legal and tax obligations, and resolve disputes. We rely on Squarespace’s industry-standard SSL encryption and security protocols to safeguard your information during transmission.

6. Your Rights & Choices

Depending on where you reside, you may have the right to request access to the personal information we hold about you, request corrections, or request deletion of your data (subject to legal retention requirements).

If you have questions about these Terms or need assistance with a piece, please reach out directly to latticeandlorestudios@gmail.com.